Privacy Policy

A. General Information

This Privacy Policy explains how Voice of Urdu ("we", "us", "our") collects, uses, processes, stores, and protects your personal data when you interact with our website, applications, and services.

Voice of Urdu is a digital news and media platform serving a global audience in English and Urdu.

This Policy applies to:

• Visitors to our website
• Users of our services and applications
• Subscribers to our newsletters or updates
• Individuals who contact or interact with us

By using our platform, you agree to the terms of this Privacy Policy. We may update this Policy from time to time in accordance with applicable Indian laws. Users are encouraged to review it periodically.

B. Collection of Personal Data

We may collect personal data from you through the following means:

1. Information You Provide Directly

• Name
• Email address
• Phone number (if provided)
• Messages or feedback sent to us

2. Automatically Collected Data

• IP address
• Device information
• Browser type
• Pages visited and time spent
• Location data (approximate)

3. Registration & Subscription Data

• Account details (if registration is enabled)
• Newsletter subscriptions
• Preferences and language settings

4. Third-Party Sources

We may receive information from social media platforms, analytics providers, and advertising partners.

C. Creation of Data

We may generate certain data based on your interaction with our platform, such as reading preferences, engagement history, and communication records.

D. Categories of Personal Data Processed

We may process the following categories:

• Identity data (name, email)
• Contact data
• Technical data (IP, device ID)
• Usage data (site interaction)
• Communication data (emails, messages)
• Preference data (language, interests)

E. Sensitive Personal Data

We do not intentionally collect sensitive personal data such as religion, health data, biometric information, or financial details. If such data is collected inadvertently, it will be handled strictly in accordance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

F. Purpose of Processing Personal Data

We process your data for the following purposes:

1. Providing Services

• Delivering news content
• Enabling bilingual experience (English & Urdu)
• Managing user accounts

2. Communication

• Responding to queries
• Sending newsletters (with consent)
• Providing updates

3. Platform Improvement

• Analytics and performance tracking
• Enhancing user experience
• Developing new features

4. Security & Compliance

• Preventing fraud and misuse
• Ensuring platform security
• Complying with Indian legal obligations

Legal Basis (India Context): Processing is based on user consent, legitimate business interests, and legal compliance under Indian law.

G. Disclosure of Personal Data

We may share your data with:

• Service Providers — hosting, analytics, email services
• Legal Authorities — when required under Indian law
• Business Transfers — in case of merger or acquisition
• Advertising Partners — only in aggregated or anonymized form

We ensure that all third parties follow strict data protection obligations.

H. Profiling and Personalization

We may use automated systems to recommend relevant news content, customize user experience, and display personalized content. This does not involve any decision-making that has legal or significant impact on users.

I. International Data Transfers

As a global platform, your data may be processed outside India. In such cases, we ensure adequate data protection safeguards, compliance with applicable laws, and secure data transfer mechanisms.

J. Data Security

We implement appropriate technical and organizational measures including secure servers, encryption protocols, access control systems, and regular security audits. However, no internet-based system is 100% secure, and users share data at their own risk.

K. Data Accuracy

We take reasonable steps to ensure your data is accurate and up-to-date. You may request corrections at any time.

L. Data Minimization

We only collect and process data that is necessary, relevant, and limited to specific purposes.

M. Data Retention

We retain personal data only as long as necessary — while you use our services, to comply with legal obligations, or for resolving disputes. After that, data is deleted or anonymized.

N. Your Rights (Under Indian Law)

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Opt out of communications
• Raise complaints

To exercise your rights, contact us using the details below.

O. Cookies and Tracking Technologies

We use cookies to improve website functionality, analyze user behavior, and personalize content. You can control cookies via your browser settings.

P. Direct Marketing

We may send you news updates and promotional emails. You can unsubscribe anytime using the link provided in emails.

Q. Contact Details

If you have any questions regarding this Privacy Policy, you may contact:

R. Definitions

• Personal Data: Any information that identifies an individual
• Processing: Any operation performed on data
• User: Any person accessing our platform
• Cookies: Small data files stored on your device